RETURNS & EXCHANGES
WHAT IS YOUR RETURN OR EXCHANGE POLICY?
You have 7 days from the date of delivery to request a return or exchange if:
• The product is damaged, stained, defective, or incomplete.
• The product must be unused, in its original packaging, with labels and protective stickers attached.
• The product received does not match the product ordered.
• Products purchased directly from our website must be returned to our provided address for a return and full refund to be processed.
• Exchanges and refunds during a sale or on a discounted product are ONLY applicable if the product received does not match the order.
HOW DO I APPLY FOR A RETURN?
• To request a return, email us at edgex@gmail.com with your order details and reason for return.
• Once our customer support team approves the return, you will be asked to send the parcel to the address provided by our representative.
• Please note that return shipping costs are the customer’s responsibility.
WHEN WILL MY RETURN BE PROCESSED?
• We aim to process all returns within 5-7 working days of receipt.
• During busy periods, please allow up to 14 working days for processing.
DO YOU OFFER REFUNDS?
• Unfortunately, we do not offer refunds. However, if we are unable to provide an exchange or alternative solution, a refund may be offered.
• Any online payments received by EdgeX are in PKR; therefore, all refunds will be processed in PKR.
• Shipping and handling charges are non-refundable in case of a refund.
• The minimum refund processing time is 7-10 working days, depending on the payment method.
For any further inquiries, please contact our support team at : 03142057475